Our top and most frequently asked questions are below. If you have any other questions please feel free to reach out to us anytime as we would be happy to help.
Questions we are usually asked:
What currency are your prices in?
The prices are in CAD (Canadian dollars)
Why am I not getting your emails/payment instructions?
Sometimes our emails will go to your SPAM/JUNK folder. If they do, please put our email address on your “safe list”. If you don’t hear from us in 12 hours, email us at info@steroidsonlinecanada.net
Where do you ship?
We ONLY ship within Canada. There are no exceptions.
Where do you ship from?
We ship only from Canada. No customs involved.
How do you accept payment?
– INTERAC EMAIL TRANSFER How to send a e-transfer click here
Do you Accept Western Union or Moneygram?
Due the nature of our business we cannot accept Western Union/MoneyGram transfers in Canada.
What type of mail do you use and how much do you charge for shipping?
We ship Canada Post Xpress on ALL orders
Do you provide a tracking number?
Yes. Once your order ships you will get an email with a tracking number. You can check your order shipping status at canadapost.ca
You can also Verify the status on our website Here
What if Canada Post loses my package?
Normally if Canada Post loses your package it’s 100% your loss. If Canada Post says “delivered” we consider it as delivered. Statistically speaking a lost package is an extremely rare occurrence. Out of a 1000 packages only 1 or 2 will ever be lost.
Is there a risk of seizure?
Impossible. All mail shipped within Canada does not go through customs therefore domestic mail cannot be seized. Moreover by federal law domestic mail can only be opened by the addressee.
By mistake I gave you a wrong mailing address. What happens now?
If you provided us with a wrong or incomplete mailing address we will not be able to retrieve your package. Please double check your mailing address before ordering. We will not be responsible for your mistake. If the package is sent back to sender it’s lost because we do not maintain a mailing address for returns.
Is signature required on delivery?
It is not unless you request it.
What is your Turnaround time?
Orders ship within 1-2 business days after clearing payment.
What if I need to return an item?
We can’t accept any returns, because we don’t have mailing address in Canada. Please email us and we’ll try to help you.
Can I pick up my order?
Absolutely not. We are a strictly online store. Don’t waste your time emailing us how close you are and how convenient it would be for you. We can’t accept any returns, because we don’t have mailing address in Canada. The answer will always be no. Please email us and we’ll try to help you.
Didn't find your answer?
If you you have any question or comment please Email us at info@steroidsonlinecanada.net . You can also fill the form below our respond time is between 1 and 12 hours .